ellie <3 libraries

sooooo much!

ALA 2012 – Saturday, June 23rd, 2012 – Hot Topics in Community College Libraries / National Council for Learning Resources Report July 11, 2012

Filed under: ALA 2012 — ellie @ 11:24 pm

Hot Topics in Community College Libraries / National Council for Learning Resources Report

Hot Topics of interest to community & junior college librarians will be discussed; followed by a membership report from the National Council for Learning Resources (NCLR), the CJCLS voice in the American Association of Community Colleges.

Session URL:  http://ala12.scheduler.ala.org/node/290

My notes:

  • NCLR – National Council for Learning Resources
  • an affiliate of the American Association of Community Colleges – a president and VP level association
  • NCLR is a library voice at AACC
  • many places faculty aren’t  aware of all the free resources out there
  • this is an opportunity for librarians to be at the table linking resources and helping faculty find resources that will help them in their instruction
  • new statement on OER – Open Access to Educational Resources (etextbooks)
  • some faculty report that vendors tell them their classes won’t transfer if they don’t use one of the big 5 publishers’ books
  • can work with bookstores to have them make profit off of printed copies of OER books
  • flatword knowledge is one oer project
  • Rice
  • University of Minnesota
  • CA = OER Center for CA
  • oerconsortium.org
  • using ebook chapters rather than textbooks, but have to have unlimited simultaneous users (or at least enough)
  • discussion of lending tablets and ereaders

I had also been interested in seeing:

Evaluation of Reference & User Services Committee Discussion Forum:  The How, What, and Why of Reference Evaluation and Assessment

As the number of reference statistics decline, librarians look to measure the value of reference interactions more qualitatively. The Wisconsin-Ohio Reference Evaluation Program (WOREP, retired at the end of 2011), the READ Scale (Reference Effort Assessment Data), and LibQual are among the tools that have been used. This discussion forum will address the how, why, and what of evaluation and assessment of reference. Participants will discuss how evaluation and assessment are being done and funded; we’ll talk about the why—what’s behind both librarians’ and administrators’ reasons for collecting this information; and finally the what—what is being collected, what is the workload, and what decisions are being made with this data.

Discussion conveners are members of the Evaluation of Reference and User Services committee. Join us for a lively conversation on evaluation and assessment of reference.

Session URL: http://ala12.scheduler.ala.org/node/630

 

ALA 2012 – Saturday, June 23rd, 2012 – Reference Resurrected: Models for the 21st-Century College Library

Filed under: ALA 2012 — ellie @ 11:00 pm

Reference Resurrected: Models for the 21st-Century College Library

The shift from traditional reference desk activity has become an accepted reality in most academic libraries. Librarians now offer a variety of reference services including live chat, “roving” reference in the library, embedded or personal librarian service for classes, and research services in residence halls, gyms, and campus centers. This program will focus on the challenges that college libraries face in deciding how to provide and assess reference services that best meet local needs without straining resources.

Session URL: http://ala12.scheduler.ala.org/node/164

My notes:

Part 1:

  • models of embedded librarianship – mindmap – hugh
  • 1st speaker from a residential campus – so focus is on physical presence
  • virtual embedding for us is usually in the CMS (D2L)
  • course related model of embedded librarian – attends the course, knows exactly the user’s need
  • not scalable – can’t be in every class
  • model of being liaison to academic department (we do that at Normandale)
  • story of a librarian going on a 3 week field trip with students about social stratification
  • colocating in the resident halls
  • serve on student organization committees
  • not scalable, but still made lots of connections with areas around campus
  • just hired a e-learning librarian

Part 2:

  • david consiglio – not a librarian, but manages some librarians – bryn mar
  • changed how delivering some ref services, changed who delivers, and what they ask them to do
  • stats person, sociologist
  • had years of data collected at the reference desk
  • had lots of categories – certain hours were more about paper in the printer and where’s the bathroom
  • reference is a vital service, but should also be efficient
  • cut reference back to just biggest hours from staff
  • people realize that’s their chance to get a librarian, so questions are more ref oriented.
  • More appointments, more instruction sessions
  • who is sitting at the desk is not always a ref lib.
  • Noticed from data that most in depth ref were not walk up
  • set appointments
  • asking the reference librarians to also be instructional technologists
  • he sees reference librarians being more and more hybrid, at small schools like his
  • look into MISO survey
  • doing a big qualitative survey on how  students would change the library
  • example where librarian is both embedded librarian and embedded technology support

Part 3:

  • scott – franklin & marshall college
  • residential liberal arts college
  • research appointments are highly used
  • doing a lot of marketing/outreach

This time slot had many I was considering. I was also interested in:

From Studies to Stacks, Food to Facts: Using Data to Plan the Changing Face of an Academic Library

Assessment, Assessment, Assessment.  This presentation covers a span of 12 years of a mid-sized academic library and the progress achieved, detours made, and pending projects. The presenter will illustrate planned changes that occurred due to the institution’s strategic plan and the impact of three surveys (1999, 2004, & 2009), and the “unplanned” changes that had to be implemented immediately due to external forces and national trends.

Session URL: http://ala12.scheduler.ala.org/node/1228

And

The Current Status of Academic Librarians: The Best of Times or the Worst of Times?

Given the current fiscal environment, how do we, as academic librarians, maintain or improve our status in order to position ourselves for the future? Is this really the “best of times” where we can redefine our profession and seize the opportunity to reevaluate and retool our responsibilities and workflow or is it the “worst of times” where we experience continued economic uncertainty, the effects of workload creep, and a barrage of new initiatives facing us?

Session URL: http://ala12.scheduler.ala.org/node/163

And

Assessment Discussion Group (ACRL)

Session URL: http://ala12.scheduler.ala.org/node/1072

And

Give Them What They Want, Not What We Assume They Need: Developing a User-Centric Mobile Library Website

Learn about the user studies Georgia State University Library conducted to guide the included features on its library’s mobile website, and gain tips for engaging in user-centric design of your own mobile site. Poster presentation will include data used to inform the mobile site content (drawn from a user survey of undergraduates, graduates, and faculty on the desired features for a mobile library site as well as Google analytics), graphical shots of the mobile site, marketing of the mobile site, and post-development user study data (yet to be conducted at this juncture) to inform any redesign/adaptations of the mobile site.

Session URL: http://ala12.scheduler.ala.org/node/2530

And

Are Virtual Reference Services Worth the Effort? What ROI Analysis and User Evaluations Tell Us

Are virtual reference services worth the effort? The answer to that question is a definitive “yes,” but how do we know? A panel of experts discusses ways to look at return-on-investment and evaluation of virtual reference (VR) services and various methods used to assess their effectiveness. Real-life examples of ways this has already been done will be presented as well. Panelists represent a cross-section of different libraries and each will share their unique perspective.

http://ala12.scheduler.ala.org/node/1062

 

ALA 2012 – Saturday, June 23rd, 2012 – Addressing Global Diversity: Meeting the Needs of International Students in Academic Libraries

Filed under: ALA 2012 — ellie @ 10:42 pm

Addressing Global Diversity: Meeting the Needs of International Students in Academic Libraries (ACRL)

Addressing Global Diversity Program Description International student enrollment in higher education in the United States reached an all-time high of 723,277 students in 2011. This panel presentation will provide various perspectives on meeting the unique needs of international students in academic libraries. The panelists will represent several types of institutions and will discuss ways of effectively improving programs and services, developing partnerships with other campus units, and raising staff awareness of cross-cultural issues.

Session URL: http://ala12.scheduler.ala.org/node/153 (includes downloadable versions of two of the presentations)

My notes:

Part 1: Bringing Language Learning Awareness into Library Instruction for ESL Students – Karen Bordonaro

  • Canada says English as a subsequent language (not assuming only 2)
  • Canada says mosaic rather than melting pot
  • officially has a legislative framework for multiculturalism (multiculturalism policy of canada)
  • officially a bilingual country
  • Canadians not highly visible in library world – EBSCO dropdown lets you choose an accent for reading – American, British or Australian
  • EBSCO rep said Canada wasn’t a big enough market
  • Language Learning Awareness:
    • Becoming conscious of how we use English when speaking to non-native speakers of English
    • Remembering to check for comprehension
    • Encouraging the students to use English
  • how to accomplish  (slide 8)
    • Self awareness
    • Knowledge of language learning
    • Observation
    • Comprehension checks
  • we have to remember to put ourselves in their places
  • we’re all language learners whether we consider ourselves monolingual, bi or multi
  • don’t focus on rote learning – give chance to explore
  • correcting mistakes makes people not speak next time
  • observe ESL instructors to get a feel for how they conduct class
  • employ speaking, reading, listening, writing
  • ask “does this make sense to you” rather than “do you understand”

Part 2:

  • programs for international graduate students
  • students may not have similar understanding of what a library is and how they work and won’t know terms

Part 3: Between Acceptance and Attendance – Introducing the Library to New International Students – Jannelle Ruswick

  • found that the library use didn’t match the overall student population breakdown
  • did some stats
  • asked what what was confusing
  • made general how to find books libguide
  • asked students, where would they go to find stuff. (they said services page)

Part 4:

  • proactive library outreach to international students
  • little experience with libraries in their home countries
  • outreach to them by going to their clubs

I had also been interested in seeing:

Back to Basics: Strategies & Techniques for Teaching Basic Digital Literacy to Underserved Populations

Many different underserved populations often don’t possess basic digital literacy skills necessary for 21st century work and life. How are libraries meeting those basic needs? What works and doesn’t work? How do you identify patrons in need of remedial and basic computer skills training? How should differences in population be handled (Adult basic education, ESL learners, older adults etc)? Examples of successful programs, customization to fit specific populations’ needs and funding strategies will be covered.

Session URL: http://ala12.scheduler.ala.org/node/812

And

Preparing College-Ready 21st Century Citizens with Integrated Information / Media Literacy Programs in Education

How can K-12 and academic librarians prepare learners to work successfully in information- and technology-rich environments so they will be college-ready? How can we librarians expand our focus from information literacy to incorporate all 21st Century skills that boost deep content understanding, and successfully collaborate with teachers and professors to truly integrate these skills? This program features school and academic librarians who met this challenge and succeeded in integrating information literacy into their curriculum.

Session URL: http://ala12.scheduler.ala.org/node/144

 

ALA 2012 – Saturday, June 23rd, 2012 – “I Can Do It All By Myself”: Exploring new roles for libraries and mediating technologies in addressing the Do-It-Yourself mindset of library patrons

Filed under: ALA 2012 — ellie @ 10:26 pm

There were many tempting social events on Friday night, but I had already purchased my ticket to the ACRL CJCLS Awards and Annual Dinner Meeting so I made that a priority. I always appreciate the opportunity to socialize with other community college librarians. The even I was most sad to miss was the past and present Emerging Leaders meetup.

Saturday morning my first session was:

“I Can Do It All By Myself”: Exploring new roles for libraries and mediating technologies in addressing the Do-It-Yourself mindset of library patrons

Users are increasingly self-reliant in their information seeking behavior. Where is the place for the personal interaction with librarians in this new paradigm? Join an active conversation to explore (a) What the DIY user behaviors are, (b) how libraries can respond to them in terms of new services, fiscal and personnel resources, and technologies, and (c) how to leverage technology to create online or face-to-face mediation opportunities that would be welcomed by users.

Session URL: http://ala12.scheduler.ala.org/node/806

Slides: http://www.slideshare.net/bohyunkim/i-can-do-it-all-by-mysef-exploring-new-roles-for-libraries-and-mediating-technologies-in-addressing-the-diy-mindset-of-library-patrons

My notes:

Part 1:

  • statistics from ARL about decreases in circulation and reference questions (slides 13 & 14).
  • Argued that traditional library services are designed to solve information scarcity by mediation (slide 18) – I disagree with this paradigm. People never viewed info as scarce at the time. That is a modern revisionist viewpoint. I still agree with their overall argument that we need to make self-service easier.
  • Good quote on us not making it easy for others to DIY (slide 20)
  • some examples of other DIY/hobbiest lines blurring – photography, taxes, etsy (slide 21)
  • good list of DIY user behaviors (slide 23)
  • list of moving in the right direction – includes lots of self-service things (slide 24)
  • argues that making more contact opportunities is not addressing the changed user needs.
  • Do agree with this – because now, what is precious and scarce is not information it’s people’s time and attention. (still disagree with information having been scarce, but agree time and attention also is) (slide 30)
  • over first half hour was setting the stage
  • be where people are. Be sought after; don’t run after (slide 34)
  • gave twitter example, but don’t think our students are on twitter
  • example of crowdsourcing menu transcription – again, not something students are going to do – these examples are for adults with leisure time
  • cull, package and present. Help people create not accumulate. Direct me NYC (from a library?) (slide 40)
  • another false dichotomy – said we used to be about helping people collect info, but now we need to inspire them to transform the info to knowledge (that’s not new)

Part 2:

  • library moved to digital journals and created more library space for collaboration
  • agree with what he did, but not what I expected from the session
  • plus, it’s all the stuff the first person said wasn’t enough
  • they ditched the no food and drinks and the quiet rule
  • forging a connection with end users to find out what they need that we can provide
  • nice slide – a few of the guidelines (slide 62)
  • treating your users as co-developers is your least-hassle route…
  • we want users to see library as a kid in a candy store
  • added over 2500 sq ft of whiteboard walls
  • public and private community spaces
  • rules of engagement slide – communication to gen y requires openness, vulnerability, genuine interest in those we are trying to teach and, above all else, understanding. (slide 73)
  • lots of great community events and creating great rapport
  • that’s great for people who can come to the library, what about everyone else?

Part 3:

  • pinboard.in/u:jasonclark/t:ala2012-diy
  • disintermediation – cutting out the middleman
  • examples – bookstores and travel agencies
  • diy examples – like makemagazine – are total tech culture niche thing – not a trend about our students
  • hampshire college – do-it-yourself browse point / portal – like that phrasing “do it yourself” is actually the phrase you click on their website
  • research and citation management – assumes a much more tech savvy user than I am encountering
  • extending search
  • ncsu did a dogpile type search breaking by formats (slide 98)
  • twitterbots, chatbots, statbots
  • patron driven acquisition
  • databases – sort by popularity – requires analytics

I’m also including links to all the sessions I wanted to see but didn’t make it to since they often include their handouts and presentations online.

I had also been interested in seeing:

Diversity Begins at Home: Valuing Every Kind of Difference

As we’ve made progress in diversity and inclusion, under-represented groups, including people with disabilities, people of color, and the GLBT community, have won greater visibility and voice. But we have not always recognized that differences also exist within these communities. This program will shed light on lesser-known intra-community differences and share the experiences of groups that face intra-community disparities. Panelists will discuss populations that could use greater recognition and acceptance, as well as what they have done and what we all can do to practice deep diversity and inclusion.

Session URL: http://ala12.scheduler.ala.org/node/1363

 

Char Booth Workshop March 28, 2012

Filed under: Conferences — ellie @ 2:53 am

My report back to my college from Char Booth’s workshop at Macalester College in October:

A brief description of new ideas and information obtained:

Libraries/librarians as indicator species. “An indicator species is an organism whose presence, absence, or abundance reflects a specific environmental condition.” Indicative of values of the time. That is, as a group of individuals possessing qualities representative of a thriving intellectual democracy (intellectual and social freedom, information access, intrinsic motivation) that are among the first to be threatened in times of strife and scarcity.

Emphasis on higher level critical thinking. Not “this is a trust worthy source,” but instead, “there are paths to information and you need to understand those paths from a social p.o.v. Who put it there? Who wrote it? Why?”

An effort to develop a local community of practice.

USER model for instructional design.

  • Understand (identify problem, analyze scenario)
  • Structure (create targets, involve & extend)
  • Engage (develop materials, deliver instruction)
  • Reflect (assess impact, revise & reuse)

Included an important reminder that most of us (librarians) have experiences and memories that predispose us towards libraries, but we may be the first library/librarian that our students encounter. (e.g. CA has cut media specialists – aka school librarians – entirely.)

Ideas Normandale Community College may want to consider implementing:

  • Homework prior to library instruction sessions geared towards giving students a chance to explore library resources on their own so that first contact is outside of the classroom and classroom time can work towards more complex goals. Move beyond tasks & tools to concepts. Also, asking students to try to find a book first made them more willing to listen because they’d’ had failures.
  • Use consistent reflective practice techniques, e.g. 3 question reflection
    • What was positive about the interaction
    • What was negative about the interaction
    • Describe one thing you’d like to improve or follow up on
    • Identify key threshold concepts in library instruction as areas of focus (e.g. purpose of citations, types of information, not everything is online, disciplinary vocabulary). “A threshold concept is a tipping point in the learning process related to a specific content area, difficult to grasp, but fundamental to understanding.”
    • Look for opportunities to collaborate with specific programs to integrate library instruction across a series of courses. Aka curriculum mapping – what ideas/scaffolding are being built across the curriculum? Where are specific concepts being duplicated or missed? (Nursing might be a good program to work with)
    • Hang library bill of rights near entrance.
    • Remember to explain the point of each exercise, why did we do it, what did we want you to learn

A description of the activity’s value to the college, your department and to yourself:

The presentation and workshop included both a large chunk of practical takeaways (including all the ideas listed in the above section as well as smaller and more specific activities, tools and useful metaphors to use in instruction sessions) and a healthy dose of educator cheerleading, reminding us why we became librarians and why education matters. We are here to make a better society for everyone. It was fantastically inspiring to be in a room full of educators actively focused on improving our instruction and learning from each other. The college, my department and I (and our students) will all benefit both from the influx of new ideas and my own renewed energy and dedication.

Other comments:

Additional resources:

 

Library Technology Conference (March 15)

Filed under: LTC 2012 — ellie @ 2:47 am

Chatting over the morning snacks I got some reading suggestions, including Kathleen de la Pena McCook. I also wrote a note to myself to find ‘that article about porn and cats – political ,’ which showed up as my first hit when I searched for ‘internet cats and porn political’. I do love the internet. It was “The Cute Cat Theory of Digital Activism

Keynote: Larry Johnson

I apparently took no notes on this one. He did announce that they would be doing a Horizon Report specifically for libraries.

Prove it! Me Report Pretty One Day

This was my stand out session. Software suggestions of tableau public for visualization. (note to check whether we can upload our data). Also hohli.

Reminder to use macros. Can record a process and have Excel re-run it. (to clean up data among other things) e.g. Excel can list the most common words (analyzing open ended question answers). Note to self to follow up on getting analytics set up for the library website (can you believe we don’t have that!?). There was a particularly good slide about targeting reports, something I’m aware of in my writing in general, but maybe haven’t put as much thought into in reporting. Suggestion of book – The Non-Designer’s Design Book.

Suggestion to use templates and smart art in Word.

junkcharts.typepad.com

Another slide had a great example of prettying up a report and displaying #s more effectively.

I have a note that says “links to library resources from D2L” which I’m not sure what I meant to tell myself with, but I’m leaving it here in case I remember.

Good charts read top to bottom and left to right, like we’re used to.

Think about flow between graphs.

There was a great chart about “goodness” of citations.

Assess the report and outcome.

note to self: double check LibData for analytics, follow up with IT on analytics for library website

Lunch: There was board gaming during Thursday lunch. I didn’t game, but I was interested in connecting with fellow librarian gamers and it looks like the people running the games may be working on a mailing list.

Books on the floor: teaching information literacy

Students most appreciated learning how to identify credible sources. This was interesting since my own surveys at ACC tended to show students most appreciating learning about keywords. I don’ t think I’ve discovered a trend yet at Normandale. (reminder to re-institute my minute papers next semester when we’re not doing this big assessment project.)

Maybe discuss how Google tailors results?

Example – holds a bottle of soda, has them describe it. explains “those are search terms”

primary sources from WWi = great war

splits room and has half do Google and half databases

Talking about different tools, sometimes Google is good, e.g. careers

sweetsearch,com

FAIR and OIM – 2 different immigration sites

Overall, I had several good takeaways from this session. It did delve into one of my pet peeves – teaching with joke sites – but there was plenty of other great stuff.

Approaches to Database Management: Did Our Comprehensive Review Work?

1 big project each year on a 4 year cycle (weed, journals, databases, satisfaction)

serials solutions has an overlap analysis (do we use this at Normandale?)

canceled bio abstracts, picked up scopus

messages coming from Dean’s office = good (as opposed to coming from librarian)

charts of database usage over months

proxy server statistics (<-that’s a thing, look into)

See if Mayya knows about SUSHI

 

Homegrown Usability Testing– Will It Provide Results?

 

book – Rocket Surgery Made Easy

 

Library Technology Conference (March 14) March 21, 2012

Filed under: LTC 2012 — ellie @ 4:15 pm
Tags:

Minnesota has a wealth of professional development opportunities for librarians. In October I attended a fantastic workshop lead by Char Booth (I’m just realizing I never wrote about that here, so I’ll post my report to my college shortly.) and last week I attended the Library Technology Conference held at Macalester College. I had mistakenly thought this was just a local thing, but chatted with librarians from New York and North Dakota.

Links for the conference include:

The keynote speakers were all engaging, though it was a little disappointing that they were all white men.

In order, the sessions I attended were:

Keynote: Andrew McLaughlinFight for the Future: Libraries, Tech Policy, and the Fate of Human Knowledge

Andrew talked about storage costs going down, computing power going up. He showed a map of Africa getting cables. “The future is here, it’s just not evenly distributed yet.” He gave an overview of the internet and its architecture. Carriers don’t act as editors. Some specialty terms – abstraction (the idea that you don’t have to start from scratch to build tools and services, you mix existing tools, e.g. to make apps & specialty websites), disruption (disruptive of old channels, e.g. Kickstarter is disruptive of old funding models). Khan Academy (note to self to share with our STEM department).

Egypt required all carriers to connect through a single building, thus Egypt was able to shut down the internet. Surveillance from phone companies. Borderless internet vs. bordered nations. Borderless internet worth defending. Goes with American ideals. The government and libraries should be about platform – making data available in machine readable form. Showed a Latvian petition site that lets you get floor time in govt. We the People is modeled on that, but only gets you a response from a White House rep.

His hot issues for librarians:

Connectivity:

  • broadband
  • spectrum
  • municipal wifi

Policy directs competition and what spectrums of wireless are available.

Open internet:

  • net neutrality
  • wireless
  • competition (or lack of)
  • SOPA/PIPA

Copyright & the regulation of creativity:

  • copyright office modernization
  • open access to research papers
  • orphan works

There are some open access bills in congress now – write your reps.

Advocacy organizations:

  • Public Knowledge
  • Electronic Frontier Foundation
  • Center for Democracy & Technology
  • Access Now

Internet also weakens traditional methods of communication.

Assessing & Building Digital Literacy Skills for Low-skilled Adults: A Practical Approach

This presentation was very interesting. A group of people created Basic Computer Digital Literacy Standards as well as an assessment and certificate. I would have loved more on how to teach these competencies, but that’s not what the session’s focus was.

Keynote: Chad MairnTransforming Our Vision to Enhance Library Services

He also shared a link to a real-time collaborative notebook, but it looks like it wasn’t used. People were tweeting a lot though.

This presentation struck me as a whirlwind trip through some tech that’s maybe worth looking at. It reminded me to create a LibX toolbar/searchbox for my new library, I learned about the Open Library digitization service and the Booklamp recommendation site.

The thing that I always find difficult with these rah rah technology talks is the insistence on how easy it all is. There was a mention of how easy Google Hangouts is. I am pretty darn good with technology, as is my husband. We tried chatting with his father and another friend who happened to be online and it took us a while to get it working. My brother is as good as me if not better and we tried to use the GChat video feature so I could see my niece, but we couldn’t get his audio working. I think there was also a comment along the lines of, no money for Windows? install Linux! I’m all for open source, but not without acknowledging the drawbacks. He did have a great collection of fantastic programs and plenty of enthusiasm though.

Introduction to the New American Factfinder

This session was clearly for people already familiar with the old American Factfinder (which I am not). It was still easy enough to follow along and do the exercises, but not quiet the ‘here’s the kind of stuff you can find here’ I was hoping for. But like the assessment session earlier, that wasn’t the intention of the session, so I can’t fault it.

Next up, Thursday!

 

 
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