Reference Resurrected: Models for the 21st-Century College Library
The shift from traditional reference desk activity has become an accepted reality in most academic libraries. Librarians now offer a variety of reference services including live chat, “roving” reference in the library, embedded or personal librarian service for classes, and research services in residence halls, gyms, and campus centers. This program will focus on the challenges that college libraries face in deciding how to provide and assess reference services that best meet local needs without straining resources.
Session URL: http://ala12.scheduler.ala.org/node/164
- models of embedded librarianship – mindmap – hugh
- 1st speaker from a residential campus – so focus is on physical presence
- virtual embedding for us is usually in the CMS (D2L)
- course related model of embedded librarian – attends the course, knows exactly the user’s need
- not scalable – can’t be in every class
- model of being liaison to academic department (we do that at Normandale)
- story of a librarian going on a 3 week field trip with students about social stratification
- colocating in the resident halls
- serve on student organization committees
- not scalable, but still made lots of connections with areas around campus
- just hired a e-learning librarian
- david consiglio – not a librarian, but manages some librarians – bryn mar
- changed how delivering some ref services, changed who delivers, and what they ask them to do
- stats person, sociologist
- had years of data collected at the reference desk
- had lots of categories – certain hours were more about paper in the printer and where’s the bathroom
- reference is a vital service, but should also be efficient
- cut reference back to just biggest hours from staff
- people realize that’s their chance to get a librarian, so questions are more ref oriented.
- More appointments, more instruction sessions
- who is sitting at the desk is not always a ref lib.
- Noticed from data that most in depth ref were not walk up
- set appointments
- asking the reference librarians to also be instructional technologists
- he sees reference librarians being more and more hybrid, at small schools like his
- look into MISO survey
- doing a big qualitative survey on how students would change the library
- example where librarian is both embedded librarian and embedded technology support
- scott – franklin & marshall college
- residential liberal arts college
- research appointments are highly used
- doing a lot of marketing/outreach
This time slot had many I was considering. I was also interested in:
From Studies to Stacks, Food to Facts: Using Data to Plan the Changing Face of an Academic Library
Assessment, Assessment, Assessment. This presentation covers a span of 12 years of a mid-sized academic library and the progress achieved, detours made, and pending projects. The presenter will illustrate planned changes that occurred due to the institution’s strategic plan and the impact of three surveys (1999, 2004, & 2009), and the “unplanned” changes that had to be implemented immediately due to external forces and national trends.
Session URL: http://ala12.scheduler.ala.org/node/1228
The Current Status of Academic Librarians: The Best of Times or the Worst of Times?
Given the current fiscal environment, how do we, as academic librarians, maintain or improve our status in order to position ourselves for the future? Is this really the “best of times” where we can redefine our profession and seize the opportunity to reevaluate and retool our responsibilities and workflow or is it the “worst of times” where we experience continued economic uncertainty, the effects of workload creep, and a barrage of new initiatives facing us?
Session URL: http://ala12.scheduler.ala.org/node/163
Assessment Discussion Group (ACRL)
Session URL: http://ala12.scheduler.ala.org/node/1072
Give Them What They Want, Not What We Assume They Need: Developing a User-Centric Mobile Library Website
Learn about the user studies Georgia State University Library conducted to guide the included features on its library’s mobile website, and gain tips for engaging in user-centric design of your own mobile site. Poster presentation will include data used to inform the mobile site content (drawn from a user survey of undergraduates, graduates, and faculty on the desired features for a mobile library site as well as Google analytics), graphical shots of the mobile site, marketing of the mobile site, and post-development user study data (yet to be conducted at this juncture) to inform any redesign/adaptations of the mobile site.
Session URL: http://ala12.scheduler.ala.org/node/2530
Are Virtual Reference Services Worth the Effort? What ROI Analysis and User Evaluations Tell Us
Are virtual reference services worth the effort? The answer to that question is a definitive “yes,” but how do we know? A panel of experts discusses ways to look at return-on-investment and evaluation of virtual reference (VR) services and various methods used to assess their effectiveness. Real-life examples of ways this has already been done will be presented as well. Panelists represent a cross-section of different libraries and each will share their unique perspective.